Refund & Cancellation Policy

Last updated: October 2, 2025

This Refund & Cancellation Policy explains how subscriptions to Grow As You Go ("GAYG") offered by Grow As You Go work. It should be read with our Terms of Service.

Subscription structure

• Paid plans renew monthly on the same calendar date you started, unless stated otherwise.
• Charges appear at the start of each billing cycle.
• Any promotional rate applies only for the advertised period, after which standard rates resume.

Free trials and introductory offers

• Trials run for the stated number of days. If you do not cancel before the trial ends, the plan converts to a paid subscription automatically.
• Only one trial or introductory offer is available per person, unless we communicate otherwise.

How to cancel

• Cancel anytime from account settings in the app or by contacting support with at least 24 hours’ notice before the next renewal.
• After cancellation, you retain access to paid features until the current billing period ends.
• Deleting the app does not cancel your subscription.

Refund eligibility

We aim for clarity and fairness:

• Refunds are provided for duplicate charges caused by our systems once verified.
• Refunds may be issued when required by applicable law (such as cooling-off periods).
• Otherwise, all fees are non-refundable, including for partial months, unused coaching sessions, or missed events.

Billing disputes and chargebacks

• Contact us first so we can investigate and resolve issues quickly.
• Unauthorized chargebacks may lead to suspension per our Acceptable Use Policy.
• We may share relevant billing records with payment providers to contest unfounded disputes.

Payment updates

• Keep payment details current. Failed payments may trigger retries and limited access until resolved.
• If payment fails and access is suspended, you can restore service by updating payment information before the cycle ends.
• We may allow a one-time billing grace period of up to five days to resolve issues before cancelling for nonpayment.

Changes to plans or pricing

• We may adjust pricing or plan features. Material changes will be announced at least 30 days in advance via email or in-app notice.
• Continued use after the effective date of new pricing indicates acceptance.

Pausing subscriptions

• Some plans may offer a pause option lasting up to two billing cycles. During a pause you keep account data but lose paid features.
• Paused plans resume automatically on the scheduled restart date unless you cancel beforehand.

Contact

For billing questions, email billing@growasyougo.love.

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Not legal advice. This content is provided for informational purposes only. Consult counsel before production use.