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Public policy

Refund & Cancellation Policy

Last updated: October 2, 2025

This Refund & Cancellation Policy explains how subscriptions to Grow As You Go ("GAYG") offered by Grow As You Go work. It should be read with our Terms of Service.

Subscription structure

  • Paid plans renew monthly on the same calendar date you started, unless stated otherwise.
  • Charges appear at the start of each billing cycle.
  • Any promotional rate applies only for the advertised period, after which standard rates resume.

Free trials and introductory offers

  • Trials run for the stated number of days. If you do not cancel before the trial ends, the plan converts to a paid subscription automatically.
  • Only one trial or introductory offer is available per person, unless we communicate otherwise.

How to cancel

  • Cancel anytime from account settings in the app or by contacting support with at least 24 hours’ notice before the next renewal.
  • After cancellation, you retain access to paid features until the current billing period ends.
  • Deleting the app does not cancel your subscription.

Refund eligibility

We aim for clarity and fairness:

  • Refunds are provided for duplicate charges caused by our systems once verified.
  • Refunds may be issued when required by applicable law (such as cooling-off periods).
  • Otherwise, all fees are non-refundable, including for partial months, unused coaching sessions, or missed events.

Billing disputes and chargebacks

  • Contact us first so we can investigate and resolve issues quickly.
  • Unauthorized chargebacks may lead to suspension per our Acceptable Use Policy.
  • We may share relevant billing records with payment providers to contest unfounded disputes.

Payment updates

  • Keep payment details current. Failed payments may trigger retries and limited access until resolved.
  • If payment fails and access is suspended, you can restore service by updating payment information before the cycle ends.
  • We may allow a one-time billing grace period of up to five days to resolve issues before cancelling for nonpayment.

Changes to plans or pricing

  • We may adjust pricing or plan features. Material changes will be announced at least 30 days in advance via email or in-app notice.
  • Continued use after the effective date of new pricing indicates acceptance.

Pausing subscriptions

  • Some plans may offer a pause option lasting up to two billing cycles. During a pause you keep account data but lose paid features.
  • Paused plans resume automatically on the scheduled restart date unless you cancel beforehand.

Contact

For billing questions, email billing@growasyougo.love.

Not legal advice. This content is provided for informational purposes only. Consult counsel before production use.